Customers can send back an order within 7 (seven) business days of receiving it as long as the items are unopened, in their original condition, and have all the original seals, packaging, labels, shrink wrap, and boxing intact.

Customers will need to contact Sally Holmes at Sally02@bigpond.net.au in order to get approval to send an item back. If an item is received back without prior approval we will be unable to issue a refund and the package will be returned to the sender.

In the unlikely event you receive a defective product, you may exchange the defective product for duplicate item. Sorry, no merchandise credit can be issued.

For all items with a cost of $85 or less, the request for replacement must be submitted within 30 days of the invoice date. For all items with a cost of $85 or more, the request for replacement must be submitted within 60 days of the invoice date.

1. Please contact Sally via email With information of the Date your Purchased your item and we will reply with a RMA 

2. Write your RMA number on the product’s original packaging. (Sorry, returns cannot be accepted without an RMA number prominently displayed on the exterior of the packaging containing the defective item. Packages without an RMA number will be returned to sender.)

3. Package the product with all batteries and accessories that came with your product. Be sure to include a copy of your original invoice and circle the listing of the product that is defective.